All cancellations and rescheduling should be handled through your profile on the booking site.. Click book then sign in at the top of the scree.. Scroll down to the bottom of the screen and click on upcoming appointment.. Find appointment you want and complete the action.. Appointments have to be canceled 4 hours before appointment if not it is marked as a no show.. If you book multiple appointments on your profile and only show up with some of the people, you will be responsible for the remaining balance of appointment if not canceled or reschedule. Deposit is required to book an appointment! Please add all services that you will need.