Once you book your appointment, you are responsible for "arriving" at the appointed time. All readings (video/phone/chat) are conducted via the Zoom app. Download the app by going to: https://zoom.us/download#client_4meeting . You will receive an email prior to your scheduled time with a private link for your session. Clients who are 15 or more minutes late will be considered a NO SHOW. No refunds are given if you miss your scheduled time. If you must cancel or reschedule, please do so a minimum of 24 hours in advance of your appointed time. Otherwise, you will not receive a refund. All sessions will be recorded and you will receive a copy of the video and/or transcript.